About Reliable Restoration
Reliable Restoration serves Albuquerque-area homeowners and property owners with restoration, remediation, specialty cleaning, and construction experience under one roof. We help people move through water, fire, smoke, mold, odor, biohazard, and other property-loss situations with a practical approach built around careful work, clear communication, and real technical experience.
We are not here to add more confusion to an already stressful situation. We are here to assess the problem honestly, put a sound plan in place, document the work properly, and help move the property toward restoration.
Leadership
Experienced Leadership for High-Stakes Work
In restoration, experience matters most when the situation is complicated.
Not just when the damage is visible, but when moisture may be trapped behind surfaces, when odor has settled deeper than expected, when contents need special handling, or when the next step needs to be documented clearly for everyone involved.
Founder & Owner
Jeff Koonce
Reliable Restoration is led by founder and owner Jeff Koonce, who brings more than 30 years of experience in restoration, remediation, and construction.
Jeff is known for clear communication, close attention to structural detail, and a practical, steady approach to complex losses. He holds multiple IICRC certifications, including Applied Microbial Remediation, Mold Remediation, Fire and Smoke Restoration, Water Damage Restoration, Odor Control, Applied Structural Drying, Carpet and Commercial Carpet Cleaning, and Trauma and Crime Scene Restoration.
His work includes damage assessment, safety oversight, hazardous material remediation, structural drying, contents restoration, and thorough insurance documentation. He specializes in helping properties recover from water, fire, smoke, mold, and other disaster-related damage with a focus on sound remediation and returning structures toward pre-loss condition.
Jeff is also a guest speaker at industry conferences nationwide.
30+
Years of Experience
Management
Project Management That Balances Field Work, Planning, and Follow-Through
Anthony House
General / Project Manager
Anthony House oversees daily operations at Reliable Restoration and helps lead the team’s day-to-day performance in the field.
With a strong construction background and training across multiple IICRC disciplines, Anthony develops practical, cost-effective remediation plans tailored to the property and the loss. He helps keep projects moving with clarity, purpose, and attention to what will actually solve the problem.
Anthony also brings more than eight years of experience as a carpet and rug specialist. His background includes oriental rug cleaning, fine fabrics, wool-safe methods, odor and stain removal, textile inspection, dye and bleach correction, and deep cleaning for floor coverings and upholstery. He supports both residential and commercial clients and is qualified to operate the on-site mobile unit for specialty cleaning, including biohazard environments, carpets, air ducts, tile, and more.
Daniel Garcia
Project Manager
Daniel Garcia serves as a lead project manager and brings five years of experience in the residential insurance industry, along with additional experience in roofing, solar, and construction.
That combination gives him a useful perspective on both the property side of the loss and the documentation and coordination that often come with it. Daniel supports contaminated-site assessments, helps develop and oversee remediation plans, and assists with insurance program billing and pack-out processes.
He is also trained across multiple IICRC disciplines and is qualified to operate the on-site mobile unit for specialty cleaning, including biohazard environments, carpets, air ducts, and tile.
Field Operations
Remediation and Restoration Support in the Field
Once the plan is in place, the work still has to be carried out safely, carefully, and consistently.
Reliable Restoration’s field team supports the hands-on remediation and restoration work that keeps projects moving forward, from assessment and containment to specialty cleaning and documentation.
Seth Milleson
General / Project Manager
Seth Milleson has more than four years of experience in environmental remediation and restoration. He supports site assessments and helps develop and carry out remediation plans with a focus on safe, compliant results.
Seth is trained in multiple IICRC disciplines and plays an important role in delivering effective restoration work in the field. He is also qualified to operate the on-site mobile unit for specialty cleaning, including biohazard environments, carpets, air ducts, and tile.
Christopher Martinez
Remediation and Restoration Specialist
Christopher Martinez has more than three years of experience in environmental remediation and restoration. He supports contaminated-site assessments, helps develop and carry out remediation plans, and contributes to the detailed coordination restoration projects often require.
Christopher is qualified to operate the on-site mobile unit for specialty cleaning, including biohazard environments, carpets, air ducts, and tile. He also supports insurance program billing and pack-out processes, leads pack-out coordination, and is trained in industry-standard insurance software programs.
His role helps connect field operations, documentation, and contents handling so projects stay organized from one stage to the next.
Mike Maves
Restoration Technician
Mike Maves is a trained medic and military veteran who supports key field operations across restoration projects.
His work includes water extraction, structural drying, debris removal, hazardous material containment, equipment management, and job documentation. Mike is also qualified to operate the on-site mobile unit for specialty cleaning, including biohazard environments, carpets, air ducts, and tile, and he continues to expand his training across IICRC disciplines.
Textile Care
Specialized Cleaning, Odor Work, and Textile Care
One of the things that sets Reliable Restoration apart is that the work does not stop at the structure alone.
Some losses also involve smoke-affected contents, damaged rugs, odor issues, upholstery, floor coverings, and materials that need the right cleaning method, not a one-size-fits-all approach.
Jenielle Ayala
Rug and Carpet Specialist
Jenielle Ayala has been with the team for four years and works alongside Anthony in the in-house rug cleaning plant. She brings strong knowledge of oriental rugs, fine textiles, fibers, and dyes, helping ensure that each piece is cleaned using the method most appropriate for its material and condition.
Jenielle is trained in IICRC disciplines, assists with remediation projects as needed, and is also trained on the truck-mounted steam cleaning unit serving residential and commercial clients.
Noah Garcia
Rug and Carpet Specialist
Noah Garcia operates Reliable Restoration’s truck-mounted steam cleaning unit and supports both residential and commercial properties. He specializes in upholstery, tile, carpet, and air-duct cleaning and brings extensive knowledge of fibers and dyes.
Noah is trained in IICRC disciplines and also assists with remediation projects as needed, giving the team added flexibility across both specialty cleaning and restoration work.
Customer Care
Client Support Matters Too
In restoration, people are not only judging the quality of the work. They are also judging how the process feels while they are going through it.
Do they know what is happening? Can they get someone on the phone? Are next steps clear? Is scheduling being handled well? Are they being treated with patience and professionalism?
That part of the job matters too.
Audra Waggoner
Office Manager
Audra Waggoner brings 15 years of customer service experience to Reliable Restoration. She supports day-to-day administrative operations and helps coordinate scheduling for rug, carpet, and specialty services.
Audra is often one of the first people clients speak with. She helps them understand the process, coordinates next steps, and supports the internal systems that keep operations moving smoothly, including supply management, payroll and accounting support, and office procedures.
Natya Garcia
Office Manager
Natya Garcia brings 20 years of customer service experience to Reliable Restoration. She supports administrative operations, helps coordinate scheduling for rug, carpet, and specialty services, and serves as a primary point of contact for clients moving through the remediation process.
Her work includes supply management, payroll and accounting support, and maintaining office procedures that support efficient daily operations. Just as importantly, she helps clients feel informed and guided as projects move from damage assessment toward restoration.
Why Clients Trust Reliable Restoration
Reliable Restoration is built around more than one strength.
It is built around experienced leadership, technical training, practical remediation planning, specialty cleaning capability, careful documentation, and a team that understands that people need straight answers when their property has been damaged.
That combination matters.
It means our clients are not dealing with a company that only looks at one part of the problem. They are working with a team that understands structural damage, moisture and contamination issues, smoke and odor problems, contents handling, specialty textiles, and the day-to-day coordination it takes to move a difficult job forward.
Just as important, we understand that people remember how they were treated during a stressful situation. They remember whether the response was quick, whether the work was explained clearly, whether the team was professional in their home or business, and whether they felt taken seriously from start to finish.
That is the standard we work to meet at Reliable Restoration.
